Google Home Mini offer not working

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Re: Google Home Mini offer not working

1-1-1
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Re: Google Home Mini offer not working

mawii
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Hey, I went online to Spotify > Profile > Account > Apps (bottom left corner at the end of the list) and removed access from Google. Then, I used the link OP posted above to link my Spotify account to my Google account, and it worked. Hope that helps

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Re: Google Home Mini offer not working

sixHat
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I signed up for this deal weeks ago in the "Come Back" promotion. I thought it was a great deal but I never received the promised "email" which said it was going to explain how to redeem the Google Mini?
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Re: Google Home Mini offer not working

Moderator
Moderator

Hey @sixHat,

 

Thanks for reaching out.

 

Just wanted to confirm that users should get an email only after registering their interest in the offer here.

 

Hope that clears things up! We'll be here in case you have any further questions.

PeterModerator
 
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Re: Google Home Mini offer not working

sixHat
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All that did was open up to Spotify? I had already signed up for the account because of the deal so I am not sure what you mean?
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Re: Google Home Mini offer not working

Moderator
Moderator

Hey there @sixHat,

 

Thanks for getting back with this!

 

As the offer is no longer available, it would explain why you're having troubles registering your interest following the link above.

 

However, if you registered successfully when the offer was available, you can still try redeeming it here if haven't received an email.

 

Let us know how you get on! We'll be right here if you need more help.

 

Have a lovely day 🙂

KaterinaModerator
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Re: Google Home Mini offer not working

sixHat
Casual Listener

I did register when the promotion was live and active. However when I try the link I get it charges me (like others) for the cost of the mini:

sixHat_0-1579021548970.png

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Re: Google Home Mini offer not working

Moderator
Moderator

Hey again @sixHat,

 

Thanks for adding this and including this screenshot!

 

Could you try opening the full code link in a private/incognito window? Follow the purchase flow to the end of the check out, without navigating away from the incognito browser window. We'd recommend avoiding opening multiple windows with the same link all at once as this may cause issues.

 

If that doesn't do the trick, and you've successfully registered your interest in the offer, we'd recommend reaching out to our support teams so that they can take a closer look behind the scenes for you.

 

You can find more help on how to do that here.

 

Hope this is helpful but don't hesitate to give us a shout if there's anything else we can help with - we'll be happy to lend a hand 🙂

KaterinaModerator
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