Google Mini Offer

[memo457]

Plan

Family Plan

Country

USA

My Question or Issue

Wrong address was placed through the Google Store for the Google Home Mini offer.  I am unsure how it happen. I contacted Google and they referred m to the Spotify help. Frankly I don't feel this is very helpful.  I figured it worth a short to leave this with a topic of Google Mini Offer. 

[Luan]

Hey, @memo457 
Welcome to Spotify Community and thanks for reaching out here!

Actually, we cannot provide you a solution for this issue, because any questions relating to the fulfillment of the order should be directed at Google. You can first check the details of your delivery, including order history, in their Google account at this link.

Sorry about it, but Spotify just is in this bundle providing the codes for redeem the item. And finally, when it comes to the bundle, it's not available anymore since 11/15/19.

Best Regards,

hezorg

[memo457]

Hezorg, thanks for the reply back. I indeed did contact Google and they pointed me to Spotify cause Spotify was offering the bundle and Google being the supply. All of this over a goof in an address.  The device has already been returned to the Google Store warehouse. So, I am still wondering what to do here.   Thanks. 

[Luan]

Hey again, @memo457 

So, I'm afraid Spotify will not be able to help you with this case. But you can try to contact Spotify to try to find a solution or get an official answer from Staff. I suggest that you contact the Customer Support team to get help with it. Just go on there and choose the best channel for you and explain your issue or doubt. Someone will help you as soon as possible.

The Customer Support team usually replies within 24-48 hours by email.

You can also tweet to @SpotifyCares on Twitter or message Spotify Cares on Facebook.

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg