Google and Sonos family accounts

[eddyyeah]

Plan

Premium Family

Country

Aus

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

when i'm out and playing spotify from my phone, on my account every now and again music stops and i see it's now being played on one of my google speakers at home. i have a family account and know my daughter has asked google to play something and is now playing on her speaker through my account. she has her own account with spotify through our family plan and her own google account which recognizes her voice as opposed to mine. so my question here is...is google the issue or spotify? or what can be done? thanks.

[OscarDC]

Hey @eddyyeah,

Thank you for reaching out to the Community and welcome.

If the playback of your account stops when someone else uses the speaker at home, this means that it's using your own account. So in this case, since your daughter has her own account, we'd recommend unlinking the account logged into your daughter's speaker and making sure to link her own account to avoid affecting your playback.

As a workaround, your daughter can start the playback on her phone and select the speaker she wants to use directly from the available devices section within the app to make sure she's using her own account with the speaker.

Hope this helps. If anything else comes up, the Community will be here for you. 

[eddyyeah]

hey thanks i've tried this, even gone through her google account and reset up her voice recognition profile, google knows the difference between us as i have UK google voice assistant and her Australia one. it's not just the one google mini that this happens but all 4 around the house

[juju555]

Dear Community, 

I used to be able to connect Spotify on my Google Home without impacting my account on my IPhone. In other words listening to content in IPhone different from the one on the Google home. I can’t do that anymore.

Any tips ?

Julien