Got a problem with my Family Subscription

[RobertVeidza]

I want to join my family as a member, but when I fill all forms, anyway it's always pop-out like - You can't join this Premium for Family account. We couldn't confirm that you live at the same address as the main account holder. C'mon we are standing under one roof 😄

Best Regreds,

Roberts 

[Maria_B]

Hi @RobertVeidza!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.

All the best.