Got charged but account is still free

[sszssz96]

My card was charged by Spotify but my account is still free

[Nico]

Hey @sszssz96! Welcome to the Spotify Community. ^^

That doesn't sound quite right.

Does your profile page say that you got Spotify Premium?

If yes, try to reinstall your app. Just follow the steps at http://spoti.fi/1mOyiE1

Let us know if that helps, thanks! ^^

Peace

[sszssz96]

No

[sszssz96]

Still stated there free

[sszssz96]

I have checked with the bank, they also said my card was charged by Spotify

[MattSuda]

Hey @sszssz96

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.