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Got charged despite not suscribing.

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Got charged despite not suscribing.

Yesterday I decided to take advantage of the student deal, and after writing my card details and going to the next page I realized I didn't have the full information of my school at hand so I backed off and decided to leave it for later. However, today at 8:00 am I noticed that spotify charged me 49.00 MXN and I didn't even get premium? So what's the deal with that?

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Hey @Rickr1,

 

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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1 Reply
Marked as solution

Hey @Rickr1,

 

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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