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Got charged when you mailed that you will delete account

Solved!

Got charged when you mailed that you will delete account

Rainer Alljärv 11/26/2013
To: support-android@spotify.com
 
Hello
I have disabled my facebook today and now I can't accsess login to Spotify. Any ideas now? Because I pay to use it I'd be very upset if I can't do so.
 
 
Sent from Samsung Mobile
_______________________________________________
 
Facebook ([snip])Add to contacts 11/26/2013 Social updates
To: Rainer Alljärv
Picture of Facebook
facebook
Hi Rainer,
You have deactivated your Facebook account. You can reactivate your account at any time by logging into Facebook using your old login email address and password. You will then be able to use the site as before.
_______________________________________________
 
RE: Spotify [ ref:_00DD0pxIW._500D0Wwwn9:ref ]‏
 
To see messages related to this one, group messages by conversation.
Spotify Support (support@spotify.com)Add to contacts 11/26/2013 
To: [snip]
Picture of Spotify Support
Hi There,
 
Thank you to contact with us, and sorry to hear that you have some issues with Spotify.
 
Your account it was created through Facebook, and it's impossible to disconnect Facebook for Spotify account, but don't worry , we can still fix it:))
 
What i can do, it's delete your Facebook account so you can create a new account.
 
After that you will just have to contact with us , so we can move your playlists to your new account.
 
To do that i will need to ask you for some details, just to verify your account, and that will be:
 
- post code
- last 4 digits of your credit card
- date of birth
 
Thank you and looking forward to hearing from you.
 
Have a lovely day,
 
Olga Boczula
 
Spotify Customer Services 
Cambridge 
 
Music doesn't lie. If there is something to be changed in this world, then it can only happen through music.
Jimi Hendrix 
 
 
This e-mail (including any attachments) may contain information that is confidential and/or privileged. It is intended only for the recipient(s). If you have reason to believe that you are not the intended recipient of this e-mail, please contact the sender immediately and delete the e-mail from your computer.
ref:_00DD0pxIW._500D0Wwwn9:ref
_____________________________________
 
 
RE: Spotify [ ref:_00DD0pxIW._500D0Wwwn9:ref ]‏
 
To see messages related to this one, group messages by conversation.
Rainer Alljärv 11/26/2013
To: Spotify Support
Picture of Rainer Alljärv
> - post code                                          xxxxx                                 
> - last 4 digits of your credit card      xxxx xxxx xxxx [snip]        (MasterCard)
> - date of birth                  07.xx.xxxx             
 
 
 
 
I just made new and random Facebook account just for best known application - Spotify.
Is it possible to transfer it now?
 
_____________________________________
 
RE: Spotify [ ref:_00DD0pxIW._500D0Wwwn9:ref ]‏
 
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Spotify Support (support@spotify.com)Add to contacts 11/27/2013 
To: [snip]
Picture of Spotify Support
Hi Rainer,
 
Thank you to get back to us and thank you for all this details, great cooperation:))
 
I have deleted your old account, so right now you can create a new and fresh one,
 
you will get also 30 days of free trial of Premium, just go here,
 
 
After that please get back to us with your new username so we can 
move all of your playlists into that account.
 
Thank you and looking forward to hearing from you.
 
Have a lovely day,
 
Olga Boczula
 
Spotify Customer Services 
Cambridge 
 
Music doesn't lie. If there is something to be changed in this world, then it can only happen through music.
Jimi Hendrix 
 
 
This e-mail (including any attachments) may contain information that is confidential and/or privileged. It is intended only for the recipient(s). If you have reason to believe that you are not the intended recipient of this e-mail, please contact the sender immediately and delete the e-mail from your computer.
ref:_00DD0pxIW._500D0Wwwn9:ref
 
____________________________________________________
 
RE: Spotify [ ref:_00DD0pxIW._500D0Wwwn9:ref ]‏
 
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Rainer Alljärv 7:42 AM
To: Spotify Support
Picture of Rainer Alljärv
In older letter you say'ed that you deleted my account, then how did this happen'd, when I logged in to my bank?
 
[snip] 
I haven't used Spotify, since when I had to delete my facebook account and I can not access it. My 30 days trial wasn't over, but I couldn't use it aswel. 
7€ isn't much, but a lie is! I haven't had that time to register new one - Why am I paying when I don't own account. Waiting for a solution from you now!
 ___________________________
 
 
 
 
 
As you see, I haven't used my free-trial with new account because I gave up to use it and my old account WHAT WAS DELETED had still free trial... akward isn't it that you still charged me after you deleted my old account?
Reply

Accepted Solutions
Marked as solution

Hey there,

 

This isn't something we can help out with on the Community, I'm afraid. Our accounts team are trained to deal with account issues so if you continue to reply to them explaining the situation - as clearly as possible - they'll be able to help out.

 

Also, I've edited out the personal info in your post. It's generally inadvisable to post that stuff in public forums, especially your payment details.

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.

View solution in original post

5 Replies

RE: Spotify [ ref:_00DD0pxIW._500D0Wwwn9:ref ]‏

To see messages related to this one, group messages by conversation.
Spotify Support (support@spotify.com)Add to contacts 11:34 AM
To: [snip]
Picture of Spotify Support
Hey Rainer,

I'm sure I can help you with this 🙂

I can see that you deleted your old Facebook account which meant you were locked out of your original Spotify account. You were speaking to Olga and you mentioned that you hat set up a new Facebook account so that you could have a new Spotify account. Could you let me know which email address you were using for this new account?

I look forward to your reply

Matt

Spotify Customer Support
ref:_00DD0pxIW._500D0Wwwn9:ref

 

 

 

Sir, I don't want to use Spotify anymore, but I got charged, I quess I have nothing ealse to do than use it this month...

But YOU must keep promises 😞

Marked as solution

Hey there,

 

This isn't something we can help out with on the Community, I'm afraid. Our accounts team are trained to deal with account issues so if you continue to reply to them explaining the situation - as clearly as possible - they'll be able to help out.

 

Also, I've edited out the personal info in your post. It's generally inadvisable to post that stuff in public forums, especially your payment details.

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.

Thank you for nice community answers with problems, we sorted my problem out, SOLVED.

Can close thread and have a nice day.

 

 

Rainer

Hello, my name is Julie. I have had a spotify account for a year. I am paying 99 Danish kroner a month for it. One day a new user is suddenly created and I can no longer acesss my user for which I am paying. What do I do? My E-mail is <snip>@live.dk

 

[Snip-Email(Privacy)-Peter]

Hi Julie -Is your account showing as premium on your online overview? I'm also going to hide that email address just to stop any bots sending you a heap of spam.

 

If it is showing as premium then you should be good to go! Sometimes a quick log out and back in again is needed. If you are still having issues, try a clean reinstallation of the application. 

 

If your account is still showing as free then you have not logged into the account you have upgraded. Double check your details, its amazingly easy to accidentally have two accounts, one with a Spotify username and another using your Facebook details. If you can't find your account, don't subscribe again as you might be billed twice, instead get in touch with the customer services team directly using the online contact form and they will be able to lend a hand.

 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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