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Hey there,
This isn't something we can help out with on the Community, I'm afraid. Our accounts team are trained to deal with account issues so if you continue to reply to them explaining the situation - as clearly as possible - they'll be able to help out.
Also, I've edited out the personal info in your post. It's generally inadvisable to post that stuff in public forums, especially your payment details.
RE: Spotify [ ref:_00DD0pxIW._500D0Wwwn9:ref ]
To see messages related to this one, group messages by conversation.
Spotify Support (support@spotify.com)Add to contacts 11:34 AM
To: [snip]
Picture of Spotify Support
Hey Rainer,
I'm sure I can help you with this 🙂
I can see that you deleted your old Facebook account which meant you were locked out of your original Spotify account. You were speaking to Olga and you mentioned that you hat set up a new Facebook account so that you could have a new Spotify account. Could you let me know which email address you were using for this new account?
I look forward to your reply
Matt
Spotify Customer Support
ref:_00DD0pxIW._500D0Wwwn9:ref
Sir, I don't want to use Spotify anymore, but I got charged, I quess I have nothing ealse to do than use it this month...
But YOU must keep promises 😞
Hey there,
This isn't something we can help out with on the Community, I'm afraid. Our accounts team are trained to deal with account issues so if you continue to reply to them explaining the situation - as clearly as possible - they'll be able to help out.
Also, I've edited out the personal info in your post. It's generally inadvisable to post that stuff in public forums, especially your payment details.
Thank you for nice community answers with problems, we sorted my problem out, SOLVED.
Can close thread and have a nice day.
Rainer
Hello, my name is Julie. I have had a spotify account for a year. I am paying 99 Danish kroner a month for it. One day a new user is suddenly created and I can no longer acesss my user for which I am paying. What do I do? My E-mail is <snip>@live.dk
[Snip-Email(Privacy)-Peter]
Hi Julie -Is your account showing as premium on your online overview? I'm also going to hide that email address just to stop any bots sending you a heap of spam.
If it is showing as premium then you should be good to go! Sometimes a quick log out and back in again is needed. If you are still having issues, try a clean reinstallation of the application.
If your account is still showing as free then you have not logged into the account you have upgraded. Double check your details, its amazingly easy to accidentally have two accounts, one with a Spotify username and another using your Facebook details. If you can't find your account, don't subscribe again as you might be billed twice, instead get in touch with the customer services team directly using the online contact form and they will be able to lend a hand.
If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.
Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
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