Got charged

[PonasPersika]

Heya, I canceled my premium subscription, but it still shows that I have premium and I got charged today. I would like to get my money back now and cancel that subscription urselfes, you guys are ruining my bill payments....

[Maxim]

Hey @PonasPersika and welcome to the Spotify Community!

Have you received a cancellation confirmation email on the day you've cancelled your Spotify Premium subscription?

[PonasPersika]

I did received it today, but i havent received it first time.

[Maxim]

Hey @PonasPersika,

Please get in touch with Spotify via the contact form or one of the social media channels. Their support team will be able to take a look at your issue and you'll hear from them shortly.

Contact form: http://bit.ly/SpotifyCF

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotifys Customer Support usually replies within 24-48 hours.

[Codywebb]

I just saw that Spotify is charging my account every two weeks and no one is emailing me back about this. How do I get my money back and cancel my account?

[Maxim]

 Hey @Codywebb,

Check out the message below:

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@Maximapple wrote:

Hey @PonasPersika,

Please get in touch with Spotify via the contact form or one of the social media channels. Their support team will be able to take a look at your issue and you'll hear from them shortly.

Contact form: http://bit.ly/SpotifyCF

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotifys Customer Support usually replies within 24-48 hours.

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