Got charged

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Got charged

PonasPersika
Casual Listener
Heya, I canceled my premium subscription, but it still shows that I have premium and I got charged today. I would like to get my money back now and cancel that subscription urselfes, you guys are ruining my bill payments....
5 Replies

Re: Got charged

Rock Star 24
Rock Star 24

Hey @PonasPersika and welcome to the Spotify Community!

 

Have you received a cancellation confirmation email on the day you've cancelled your Spotify Premium subscription?

MaximRock Star 24
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Re: Got charged

PonasPersika
Casual Listener
I did received it today, but i havent received it first time.

Re: Got charged

Rock Star 24
Rock Star 24

Hey @PonasPersika,

 

Please get in touch with Spotify via the contact form or one of the social media channels. Their support team will be able to take a look at your issue and you'll hear from them shortly.

 

Contact form: http://bit.ly/SpotifyCF

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

 

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotifys Customer Support usually replies within 24-48 hours.

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Got charged

Codywebb
Newbie
I just saw that Spotify is charging my account every two weeks and no one is emailing me back about this. How do I get my money back and cancel my account?

Re: Got charged

Rock Star 24
Rock Star 24

 Hey @Codywebb,

 

Check out the message below:


@Maximapple wrote:

Hey @PonasPersika,

 

Please get in touch with Spotify via the contact form or one of the social media channels. Their support team will be able to take a look at your issue and you'll hear from them shortly.

 

Contact form: http://bit.ly/SpotifyCF

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

 

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotifys Customer Support usually replies within 24-48 hours.


 

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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