Help Wizard

Step 1


Got downgraded to free (rogers subscription)

Got downgraded to free (rogers subscription)

Hi, my premium spotify account got downgraded as i was listening to music today. Ive got spotify for free for 2 years with my Rogers cellphone plan. Its weird cause my girlfriend, who also have a premium account from my cellphone plan, have not been downgraded. Whats up with this? Do i need to contact rogers or spotify? Thanks!

1 Reply

Hey there! 


We'd suggest you to get in touch with Rogers directly since they're in charge of handling your subscritpion. If you have any further questions, you can reach out to our Accounts team at or give us a shout on Twitter @SpotifyCares.


Keep on dancing 🙂

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