Got hacked and cant recover my Account

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Got hacked and cant recover my Account

Casual Listener

 

Plan

Premium

Country

Germany

Device

Samsung Galaxy S10

Operating System

Android

 

My Question or Issue

Hi 

My premium account (under my old email adress)got hacked.

I created this account with my Old facebook account that was created with my old email. I have no more access to any of them( old facebook and the old email).
The problem is that i cant recover my Spotify account because its linked to the old Email. However i can prove that its my Account by showing that im the one paying for it via my paypal account and by providing the informations of the payment.  And i would like to link it to my Adresse email (the one im using with Paypal).
I need help from an Admin please. 
Thank you so much

1 ACCEPTED SOLUTION

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Solution!

Re: Got hacked and cant recover my Account

Rock Star 18
Rock Star 18

Hi there @Abdou2,

thanks for reaching out to the community !

 

If you've lost access to your account please reach out to support through this "About Us" page and have them take a closer look.

 

Bear in mind that due to the COVID-19 global situation it might take them a bit more time to respond.

 

Your patience is appreciated.

Let me know if you have any further questions 🙂 

OneByBooRock Star 18
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

3 Replies
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Solution!

Re: Got hacked and cant recover my Account

Rock Star 18
Rock Star 18

Hi there @Abdou2,

thanks for reaching out to the community !

 

If you've lost access to your account please reach out to support through this "About Us" page and have them take a closer look.

 

Bear in mind that due to the COVID-19 global situation it might take them a bit more time to respond.

 

Your patience is appreciated.

Let me know if you have any further questions 🙂 

OneByBooRock Star 18
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: Got hacked and cant recover my Account

Casual Listener

Okay i will send en email with the same subject
Thank you

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Re: Got hacked and cant recover my Account

Rock Star 18
Rock Star 18

Hi @Abdou2,

 

Good idea.

I'm always around so let me know if there's anything else i can do for you.

 

Have a great day 🙂

OneByBooRock Star 18
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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