Got switched to family plan

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Got switched to family plan

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I have had Premium for a few years. Today I was adding a new cc number as my previous card was lost and therefore cancelled. After entering my card number, I clicked what I thought was the ok button, and now all of a sudden i am on a family plan. Please change this back to a single plan, and do not charge me for any additional amounts.  And why is it so hard to find a way to discuss this with Spotify?? When my cancelled cc was denied, Spotify was very quick to give me a way to contact them to discuss. I have the transcripts. Getting to this page was ridiculous.  Thank you for your time.

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Re: Got switched to family plan

Rock Star 17
Rock Star 17

Hi there @DrLaura,

thanks for reaching out to the community !

 

You can cancel your subscription at any time by following the instructions on this help page or paying a visit to your account overview page at Spotify.com.

 

However, you can always reach out to support using this "About Us" page and have them take a closer look for you.

 

Hope this helps.

Let me know if you have any further questions 🙂

OneByBooRock Star 17
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