Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Got switched to family plan

Got switched to family plan

I have had Premium for a few years. Today I was adding a new cc number as my previous card was lost and therefore cancelled. After entering my card number, I clicked what I thought was the ok button, and now all of a sudden i am on a family plan. Please change this back to a single plan, and do not charge me for any additional amounts.  And why is it so hard to find a way to discuss this with Spotify?? When my cancelled cc was denied, Spotify was very quick to give me a way to contact them to discuss. I have the transcripts. Getting to this page was ridiculous.  Thank you for your time.

Reply
1 Reply

Hi there @DrLaura,

thanks for reaching out to the community !

 

You can cancel your subscription at any time by following the instructions on this help page or paying a visit to your account overview page at Spotify.com.

 

However, you can always reach out to support using this "About Us" page and have them take a closer look for you.

 

Hope this helps.

Let me know if you have any further questions 🙂

Suggested posts