HACKED ACCOUNT

[gsiq]

Plan

premium

Country

 Brazil

Device

PC

Operating System

Windows 10

My Question or Issue

 my account got hacked and they changed the e-mail to *snip* and password to something that i dont know.

i can still log in with facebook but i cant change the e-mail or password back

please help

[Loxer]

Hi there, thanks for coming to the Spotify Community.

I’m sorry to hear you think someone else has gained access to your Spotify account. Please check out the FAQ page ”Someone else has gained access to my account” here for the next steps to take.

If that doesn’t help contacting Spotify should.To contact support, please fill out the online contact form. If, for whatever reason you would prefer not to, or you cannot use the form, support can also be reached on twitter by reaching out to @SpotifyCares, or on Facebook by sending a message to the Spotify Cares Facebook page.
Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling.

Thanks!