Spotify Community

denieceymarie · 2020-07-15

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Billy-J · 2020-07-15

Hey @denieceymarie, thanks for reaching out to the Community!

Sorry to hear this.

In this case, have the family member check out this support article for more information and the next steps to take.

I hope this helps.

Billy-JSpotify Star

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Note: I'm not a Spotify employee.

HACKED Someone got into one of my family plan member's account and I can't get their picture off n