HACKED and nothing's working

[Devified]

Plan

Free

Country

Canada

Device

Lenovo Thinkpad T430

Operating System

Windows 10

My Question or Issue

Someone is on my account and I can't get them off. I've reset my password 3 times in the last 10 minutes, remotely logged all devices out of my account twice, and I've even changed the email linked to the account. None of it has done a thing because someone is STILL changing the song every time I try to play something, or randomly playing one when I have it paused. I don't understand. I never got any email about suspicious logins and nobody has my password, nor have I logged into my spotify on someone else's device.

[Billy-J]

Hey @Devified, thanks for reaching out to the Community!

I’m sorry to hear about this! In this case, I’d recommend checking out this support article for the next steps to take. You can skip to the end of the article to get in touch with Customer Support for further help. 

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account.

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

I hope this helps.