HELP! 2 accounts... premium and standard and no facebook anymore

[Rob110208]

Free &Premium

Country

 Australia

Device

Laptop (Free) and Oppo R9S ( premium)

Operating System

Windows 10

My Question or Issue

Hi everyone. i need help. I have a premium account linked to an old facebook ( which i no longer have) and a free account both with the same email. Im trying to log onto the premium account but i can only get the free one opening. I have no way of getting the facebook account details, but im still paying for it and using that one on my phone and want it ( the premium) on my laptop.

I hope i make sense...

Thanks Rob

[krimits]

Hello. Have you tried to reset your password on the premium account? If you do that and then sign in, you can unconnect from your old Facebook account.

You can read more about it in this link. I hope this helps.

Have a nice day!

[Rob110208]

Thanks for your reply... I haven't because I can't access the premium account because it was logged with facebook and I don't have fb anymore.. Frustrating.