HELP! I CANNOT ACCESS MY ACCOUNT BECAUSE I MOVED TO ANOTHER COUNTRY

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HELP! I CANNOT ACCESS MY ACCOUNT BECAUSE I MOVED TO ANOTHER COUNTRY

rafaelmalapitan
Newbie

I recently got a notification saying that I passed the alloted number of days allowed to use my free user account in another country

I recently moved to Canada from California, USA and didnt realized to change my country in the profile.

 

When I finally got that notification, I decided to simply change it but it was greyed out now and locked to USA....



what do I do? ... I don't want to make a new account :[

 

 

 

 

Also sorry in advance if this is in the wrong section, I just quickly asked for help somewhere

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Re: HELP! I CANNOT ACCESS MY ACCOUNT BECAUSE I MOVED TO ANOTHER COUNTRY

atom1989
Community Legend

Hello and welcome to community.

First solution for you is to become premium user.

 

Or if you can't change your country as free user, please contact customer support.

 

https://www.spotify.com/lv/about-us/contact/contact-spotify-anonymous/
or Twitter @SpotifyCares

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

If my post helped you to fix your problem, please press "Accept as Solution" button.
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