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HELP!!! Put premium on an account that i don't have access to

HELP!!! Put premium on an account that i don't have access to

i have 3 spotify accounts, 2 were to just use the free trial and i decided to put premium on the other one. 

 

I payed for premium on the mobile app, uknowingly signed into one of my unused accounts, so it's gone to either one of those. The problem is,  I can't access them because i can't remember the passwords; and the email addresses that i used for them are either invalid or i can't remember the password. This annoying, stressful, and bad organisation on my part. I would just like to cancel premium because there's no point in payinmg for something i can't use. I guess i'd have yo do this using my card details or something 

Reply
1 Reply

Hi there!

 

I recommend reaching out directly to Spotify Support. With this anonymous online contact form, you can reach them without subscribing to / having access to a Spotify account or the email that was used to create that account.

 

They can also be reached through their Twitter Handle @SpotifyCares

 

If you use the online contact form instead of Twitter, make sure to check your inbox and junk folder for an email from Spotify.

 

 

 

Cheers!



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