HELP Someone has taken over my account. And I can't post in the official force log out thread

HELP Someone has taken over my account. And I can't post in the official force log out thread

Someone has changed my password AND email address. So I can't reset my account.

 

Also the last payment was taken less than a month ago and my premum has expired. This is how I found about the the compromise.

 

How can I sort this out?

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1 Reply

Hey there, welcome in the community!
This doesn't sound right. You can use the contact form (https://support.spotify.com/contact-spotify-support/ ) to get in touch with someone from the Spotify staff and check this for you. If you receive any automated replies directing you back to the help pages please make sure to reply to it, even if it's a no-reply.
Support usually gets back withing 24-48 hours.

Hope this helped!
K
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