HELP!! Spotify won't let me change country

Reply

HELP!! Spotify won't let me change country

olearyalice
Newbie

Hi all, 

 

I really need help with this issue and would appreciate it if anyone had any suggestions.

 

So basically I live in Ireland and a couple of months ago, while on spotify free, a notification came up saying "You can't use Spotify abroad for 14 days" and I couldn't log in. So, using the website I just said "ah sure i'll change it to the US" and it was fine, I could log into my account and listen to my music.

 

Now, I want to get Spotify premium as there's an offer on for 3 months for 10 euro. When putting in my card details it recognized that I'm not from the US and I couldn't get premium. So I did the obvious thing and logged into my account, clicked "Edit Profile" and tried to change the country by using the drop down menu, but the only country it says is USA. There is literally no other option in the drop-down menu and now I can't change the country settings back to Ireland, therefore I can't get premium.

 

Please help!!!

Alice

 

 

 

 

Country

 Ireland

Device

iPhone 6s

Operating System

Windows 10

 

 

1 Reply

osornios
Rock Star 24
Rock Star 24

Hey @olearyalice

 

Most of those problems come from a difference between the country shown through your IP address, and the one in your profile.

 

First, check your IP address here.


After that, compare it to the country shown in your profile.

 

If you opened your account with Facebook, your country is tied to the country shown in your Facebook account, so you may need to change it there.

 

Also, your payment method (if you used one for Premium) must match your country too, so you may need to delete it to update countries.

 

Change your country setting in your profile page so it matches what your IP address shows.

 

Hope it helps. 🙂

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS