I've already submitted a query but since the confirmation email I was sent suggested to do this, I thought I might as well if there was a chance of getting a quicker response.
Basically, as the title suggests - there was a link on the homepage to a free trial and I submitted my password as it asked, thinking that was what would happen. It did have something about 'payment £9.99' on the page but I took that as a formality, since at the end of a trial there would be of course an automatic payment of £9.99 should the subscription remain uncancelled, and it's otherwise the same thing you're getting in the meantime. Said subscription was cancelled immediately (the 'I can't afford it' option was selected), then the contact form, and now this - the transaction was only made half an hour ago and I am running neither the desktop nor mobile versions of the spotify application for the time being.
Basically, I'm asking if it's possible to be refunded. I feel it could have, and should have, been clearer what I was signing up for. How can I click a button supposedly offering a trial and then be charged without at least seeing an explicit message before proceeding, saying something akin to "Trial not currently available. Continue for paid upgrade using your credit card" so that I can decide whether I want to (which I didn't)? I've reacted instantly, in a panic, so you can be sure it's a genine bid to reverse something that was unintentional, a result of a misunderstanding. The only money in that card was for a mobile phone bill, so if this messes that up there could be trouble.
Hoping to hear from someone soon. Thanks in advance