HELP please

[desperately]

I have forgot my password to my Spotify account. I bought a new phone and now I can't get on my account with the new phone. I have my Spotify account on my iPad so I can see my username there. When I try to reset the password, the site tells me there are some problems and they can't help me. I am starting to lose my temper with this because I have Spotify premium and I don't want to pay for account I can't even use!! And now I am not able to quit the premium because I can't log in.. can someone tell me what am I supposed to do??

[Bittencourt]

Hey @desperately,

I'm sorry to hear that!

In this case then I suggest you get in touch with the Spotify staff - simply drop them a line on social media (Twitter or Facebook) or by using the contact form. Make sure, if you use the latter, to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply.

Support usually gets back within a day or two.

Have a great day,