HELP with my account!

KarlaXanat · 2016-08-21

Hello yesterday I tried changing to spotify for students. I followed all instructions and I was denied the subscription. It said that I was not qualified as a student. This morning I had been charged TWICE with the student fee and when I tried logging into my spotify and it said I wasn't premium.

Thank you for your help!

Maxim · 2016-08-21

Hey @KarlaXanat,

If you haven't received a receipt for that purchase, it's very likely just a pending charge.

https://support.spotify.com/account_payment_help/managing_payments/pending-charges/

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