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Hacked Account

Hacked Account

My account has been hacked. Someone keeps playing differet music and changing devices. I get tons of password reset requests in my email. 

 

Some other notes

- I have reset my password since the hack started

- My email account is secure (it's two factor authenticated) 

- There are no problematic email accounts or phone numbers tied to my account 

 

 

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5 Replies

Hey @zachf1,

 

I'd recommend taking a look at this support article: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/.

MaximSpotify Star
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getting an error 404 when I click that link

That's odd, because the link works on my end.

 

Can you let me know in which country you're located?

MaximSpotify Star
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Could you maybe copy paste the text from the article? Really appreciate

Unfortunately not, due to the length of the article and the formatting.

 

Also, we (the Community) are unable to provide any help with account's that are being used by someone else.

MaximSpotify Star
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Note: I'm not a Spotify employee.

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