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Hacked Every Single Day

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Hacked Every Single Day

Plan

Premium

Country
USA

 

Device

iPhone 11

Operating System

iOS 13

 

My Question or Issue

My account has logins from other countries every single day. Every day, I change my password to something secure and unused. Thankfully, they don't change my plan or hijack my music. But I'd prefer it if that didn't happen...

This is super annoying, and I'm going to switch to a new music service if this isn't solved. I'm not leaving my bank info on an insecure account. Two-factor authentication would solve this issue.

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Accepted Solutions
Marked as solution

Hi @neeblets,

 

Thanks for posting in the Spotify Community!

 

If you see suspicious activity on your account, I highly recommend following all the steps provided in this support article.

 

I also highly recommend reading this support article regarding how to protect your Spotify account as well. 

In addition, feel free to add your +VOTE to this idea for the option to enable 2-factor authentication on Spotify accounts; the more votes an idea gets, the more likely Spotify is to implement it. You can also read about how feedback on Ideas reaches Spotify here.

 

I hope this helps, and let us know if you have any questions.

 

Have a good day!

AdamDamSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

1 Reply
Marked as solution

Hi @neeblets,

 

Thanks for posting in the Spotify Community!

 

If you see suspicious activity on your account, I highly recommend following all the steps provided in this support article.

 

I also highly recommend reading this support article regarding how to protect your Spotify account as well. 

In addition, feel free to add your +VOTE to this idea for the option to enable 2-factor authentication on Spotify accounts; the more votes an idea gets, the more likely Spotify is to implement it. You can also read about how feedback on Ideas reaches Spotify here.

 

I hope this helps, and let us know if you have any questions.

 

Have a good day!

AdamDamSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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