Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hi,
I have many problems but maybe they are all connected.
First of all, my profile shows an email that I have nothing to do with: nilokom023@teleworm.us
I never had such an email address nor used it to register with spotify (I registered via facebook).
I can log in with facebook but, my facebook password doesn't work here, so I can't change the email address to the correct one.
Moreover, when I try to upgrade to premium, it tells me "oops, there was a problem with your card" bla bla.. BUT when I checked my account, I saw that SPOTIFY HAS BEEN CHARGING ME FOR 5 MONTHS, but I can't get the premium service.
Could anybody explain what is going on?
I'd like to change my e mail address to the correct one, change my password and I'd like to a) get a refund, or b) use premium for free for the months that I've been charged.
Hi there,
I think the best course of action here is to complete the following contact form and hopefully, someone will be able to sort this out for you;
https://support.spotify.com/us/contact-spotify-support/?contact
Hi,
My account has been hacked too and chanced the email address. So, when i go so the Link you added and discripe my Problem, they respond to the false email address!
So, what now?
Try using this anonymous link to Customer Support; https://support.spotify.com/us/contact-spotify-anonymous/
Please be advised thoughthat when using this, you cannot be logged in to any Spotify apps anywhere (even with a temporary account).
For example, you may have created a new account to use in the meantime, so if you have, you will need to log out of this or Customer Support will get the details of your temporary account and might get confused about which account requires attention.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…