I have many problems but maybe they are all connected.
First of all, my profile shows an email that I have nothing to do with: firstname.lastname@example.org
I never had such an email address nor used it to register with spotify (I registered via facebook).
I can log in with facebook but, my facebook password doesn't work here, so I can't change the email address to the correct one.
Moreover, when I try to upgrade to premium, it tells me "oops, there was a problem with your card" bla bla.. BUT when I checked my account, I saw that SPOTIFY HAS BEEN CHARGING ME FOR 5 MONTHS, but I can't get the premium service.
Could anybody explain what is going on?
I'd like to change my e mail address to the correct one, change my password and I'd like to a) get a refund, or b) use premium for free for the months that I've been charged.