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Hacked account, changed mail, forgotten password

Hacked account, changed mail, forgotten password

My account has been hacked and the email-adress has been changed by the hacker. I have forgotten my Spotify password. I log in using my Facebook account. How do I change my password so the hacker no longer get access to my account?

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2 Replies

Hey @Gmhot,

 

That's no fun! If you can still access the account settings on that account, the head over here and remove all offline devices, this will stop the hacker from being logged into your account and then you can change your password and email here so that then the hacker has no access to your account anymore!

 

If you have any problems, please let me know!

 

Best,

Jordan

The problem is that I have forgotten my password since I log in using my Facebook. It is also possible the password has been changed by the hacker, but since the mail has also been switched out I can not receive a new password to my mail.

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