Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Hacked account

Solved!

Hacked account

Goodmorning, few days ago I had some issues regarding the devices detected in the app. It appeared a tablet that I do not have. I already changed the check on "only devices in the local wi fi connection or ethernet" but I still have the same problems. I also found out about a lot of playlists that were not mine and I have already disconnected from all the devices twice, using the appropriate spotify link for that. My account was created with facebook (I changed my password when problems started) and I have premium for the next two months, that is why I do not want to delete the account, because I will lose the premium status. Any of you have any suggestions? 

Reply

Accepted Solutions
Marked as solution

Hey, @acesareo and @Rossdagley  -

 

That's not cool! I suggest following the guide here as soon as possible: https://support.spotify.com/account_payment_help/account_help/someone-has-gained-access-to-my-accoun...

 

After contacting Spotify, if you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and the support team will be able to help you out.

 

Thank you 🙂

 

View solution in original post

1 Reply
Marked as solution

Hey, @acesareo and @Rossdagley  -

 

That's not cool! I suggest following the guide here as soon as possible: https://support.spotify.com/account_payment_help/account_help/someone-has-gained-access-to-my-accoun...

 

After contacting Spotify, if you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and the support team will be able to help you out.

 

Thank you 🙂

 

Suggested posts