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Hacked account

acesareo
Newbie

Goodmorning, few days ago I had some issues regarding the devices detected in the app. It appeared a tablet that I do not have. I already changed the check on "only devices in the local wi fi connection or ethernet" but I still have the same problems. I also found out about a lot of playlists that were not mine and I have already disconnected from all the devices twice, using the appropriate spotify link for that. My account was created with facebook (I changed my password when problems started) and I have premium for the next two months, that is why I do not want to delete the account, because I will lose the premium status. Any of you have any suggestions? 

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Solution!

IguanaSetup
Community Legend

Hey, @acesareo and @Rossdagley  -

 

That's not cool! I suggest following the guide here as soon as possible: https://support.spotify.com/account_payment_help/account_help/someone-has-gained-access-to-my-accoun...

 

After contacting Spotify, if you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and the support team will be able to help you out.

 

Thank you 🙂

 

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1 Reply
Solution!

IguanaSetup
Community Legend

Hey, @acesareo and @Rossdagley  -

 

That's not cool! I suggest following the guide here as soon as possible: https://support.spotify.com/account_payment_help/account_help/someone-has-gained-access-to-my-accoun...

 

After contacting Spotify, if you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and the support team will be able to help you out.

 

Thank you 🙂

 

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