Hacked account

[HugoF]

Plan

Premium

Country

 Portugal

Device

Windows PC, Android Phone

Operating System

Android, Windows 

My Question or Issue

 I noticed a few weeks ago that my Spotify account had been hacked since a lot of music suggestions were popping completely out of my preferences. I then noticed on the recently played, daily mixes, etc that a lot of music was being suggested that I did not knew about.

Question/Request

How can I remove those songs from my registry to avoid having pointless suggestions and avoid having those songs on my 2018 review and other features provided by Spotify?

Thank you,

HugoF

[arnavsareen123]

Hi,

I strongly recommend following all the steps in this article; it should give you all the correct steps to ensure that you get your account back on track.

Hope this helps!

[HugoF]

Hello,

Thank you for the reply.

I've already gained access to my account and therefore the reset password is no longer necessary.

Now, I need to delete the songs that were added to my profile and that are currently poluting my playlist.

Thank you,

HugoF

[Guido · Accepted solution]

Hey @HugoF.

Thanks for getting back to us.

You'll have to manually remove all songs you don't want from Your Library. You'll also need to delete any playlists/remove songs you don't want. After that Spotify will gradually start suggesting more to your personal preference.

If this is too much work, ask the person from support you've been in touch with to revert your account to an earlier state. You'll still need to wait a bit for Spotify to re-learn about you.

Hope it works. Let us know if you have further questions.

Have a nice day!

[HugoF]

Ohhhh boy! 🙂

Thank you for the reply and explanation.

Hands on it 🙂

Will do that a remove all of the electro pop indie crying songs that were added and someone had the pleasure (hopefully) to listen using my account!

[Jemi]

Hey @HugoF,

Glad we could help out, even though there is some work to do 🙂 

Let us know if there's anything else, and feel free to write a new post if there's another subject. 

All the best!