Hacked again and again and again

[Anabrandao]

Plan

Premium

Country

Brazil

My Question or Issue

Why does this app doesn't have 2 factor auth? It's my money on the line we're talking about, I'm Premium for a very long time and every month a pakistan or canadian access my account. Seriously? Don't come talking to me about weak password, it has 25 digits and I have to rearrange it every single time. It's tiresome and frustrating.

[Billy-J]

Hey @Anabrandao, thanks for reaching out to the Community!

I’m sorry to hear about this.

In this case, I’d recommend checking out this support article for the next steps to take. On that page, there is an option to get in touch with Customer Support if you need further help. You can help support the idea of 2 factor authentication by checking out this idea.

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account.

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist.

Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

I hope this helps.

[rvasquezbernal]

Hi there,
Same here..... I'm from Chile and I've been hacked twice from Brazil.
Now new pass with almost 40 random characters.

[Ivan]

Hey there @rvasquezbernal,

Thanks for posting on the Community about this. 
 

Can you confirm if you've gained access of your account again? If not, we recommend following the steps provided by @Billy-J.

@Anabrandao - You can check out this idea suggesting the 2-Factor Authentication to be implemented on the Spotify app. Feel free to leave a +VOTE and Subscribe to the thread by clicking the three dot menu next to the title. Here you can read more on how ideas work. It’s also worth knowing that the higher the number of votes an idea gets, the more likely it is for the idea to be implemented. 

If you have any questions we're always one reply away.