Hacked, email changed! Cannot logging!

Reply
Highlighted

Hacked, email changed! Cannot logging!

Newbie

Hello!

First of all, I am sending this email from another account as my account has been stolen and I cannot even logg in...

 

I Can't logg into spotify because my account was hacked and they changed my email...

I have sent and email account-details-changed@spotify.com but I am scared.

What else can I do? Why spotify when somebody changed the email do not send and email to ask for cofirmation to the original email?

Will I recover my account? If so, how can I improve the security?

Best Regards

 

1 Reply

Re: Hacked, email changed! Cannot logging!

Rock Star 23
Rock Star 23

Hey @Iamhacked

 

If you contact support from your account, the support reply may probably go to the email you no longer have access to.

 

Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you out.

 

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

 

You should get a reply within 24-48 hours. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

 

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.

osorniosRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS