Help Wizard

Step 1


Hacked facebook profile

Hacked facebook profile






Device Samsung Galaxy 7

Operating System

 Android Oreo


My Question or Issue

So, my fb profile was hacked and it was lincked with spotify. And I was premium and i don't want to be charched for it. To do so I'm going to close my bank account. Will Spotify judge me for that. 

Ps. I can't cancel my subscription because i can't log in my facebook


1 Reply

Hi @Диляна!

Sorry to hear that you think someone else has gained access to your Spotify account. Check out this Spotify Answer for the next steps to take.

I’d also recommend checking out this Spotify Answer for the steps you should take to use Spotify without Facebook.

Let me know if that works, otherwise I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at our Spotify Answers board.

I’d also recommend checking this Spotify Answer for tips on how to cancel a subscription.


Let me know how that goes.


Happy listening, Jose 🙂

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