Hacked

[B3rm]

On april 30th my account got hacked. It changed the e-mail to <snip>r@outlook.de. This is not my e-mail adres. It also changed the password. 
Nearly all my playlists were suddenly deleted. 
The only way i am able to log in here is because it is linked to my facebook account.
I can't send a contact form for it because the reply will be send to the hacker. Can someone from spotify help me with this? 
Maybe contact me privately? my real e-mail for  spotify is <snip>@simonsmail.nl. and my phone records seem to still be the same.

I have a premium account connected with KPN so maybe that will help to confirm who i am?

EDIT:Email addresses modified to protect privacy

[Jordi]

You could ask a friend to get in contact with Spotify. 
https://www.spotify.com/nl/about-us/contact/contact-spotify-account/

If none of your contacts use spotify reply here, maybe we can do something for you.

[Peter__ · Accepted solution]

You can also get in touch with the account recovery team directly here:
https://www.spotify.com/about-us/contact/contact-spotify-password/

If you get an automated email reply pointing you to the community, just reply directly to it and your case will reach an adviser.

[B3rm]

Thank you i will try this!

[B3rm]

Sooo. how long does it usually take for them to reply?

It's case number: #01425145 if that helps anything.

[Merik · Accepted solution]

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@B3rm wrote:

Sooo. how long does it usually take for them to reply?

It's case number: #01425145 if that helps anything.

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It usually takes 24-48 hours for a reply, but for tickets related to accounts being hacked, they usually take longer as they have to investigate. You can reply to the "no-reply" email to speed things up.

[B3rm]

Still not a word from them. Can't they atleast send a mail back that they will look into it?

I found out that i can still access everything when logging in with my facebook so i can still use spotify, but i still can't change e-mail and password sadly. 

[user-removed]

Relly hope they answer soon, my account got hacked to, Changed the amil and passowrd, so i dont even have access to Anything anymore, only Local Files. But still ogged in on web here, so I can atleest post on the forum

[haaarold]

I am finding it very strange that a lot of accounts seem to have problems loging in / recovering passwords OR seem to be taken over by others in some way. I have descriped in detail what I've experienced yesterday and today here: http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Was-my-account-hacked-or-disabled-in...

I think Spotify realy needs to look into this matter. I have never seen a user forum of whatever service or product having so much complaints about inaccessible accounts...

[Merik]

@B3rm @user-removed If you guys have still not received a reply, I can esculate your case, just reply with your case number! 🙂

[darkxfuneral]

exactly the same problem here.

Case #: 01454567

[Merik]

Just esculated case numbers : 

01454567

01425145