Had premium then got message saying been offline for 30 days and now i dont have premium i have free

[chrisnchar15]

Hi can anyone help me with this,

I had spotify premium but obviously not listened to it for 30 days because i got a message saying i have been offline for 30 days.

Now i dont have Premium my account says i have free...

Please advise

Thanks

Chris

[Jason]

Hey @chrisnchar15

Thanks for reaching out to us on the Community, we'd love to help!

The best thing to do in this instance is to check how your account appears at https://www.spotify.com/account/subscription/. If the account has returned to Free, you should then be able to add your new payment details should you need to.

Should you have any further queries, let us know and we'll take a look with you. Alternatively, reach out to our contact form via this link!

We hope that helps!