Have I been hacked?

[nickradish]

I have a premium account. Tonight while listening on my iphone, the song changed and i got the popup window saying 'continue listening on iPhone de Clara'. Never heard of this person. If I changed the song and device, it just went back to that again. Then it logged me out and I could only get back in using Facebook. Then even that stopped working and I received an email from Spotify saying  'Sorry to see you go, you'vr cancelled your subscription, but my Premium account is still active until the 31st August. However, when I try to log in, Spotify says no account exists with my email address - the one they wrote to telling me I had cancelled! And idea what the flip is going on??

My Question or Issue

[Billy-J]

Hey @nickradish, welcome to the community.

Hope your doing great 🙂

Sorry to hear that you think someone else has gained access to your Spotify account. Check out this Spotify Answer for the next steps to take.

Hope this helps!

/B