Have Premium Family Subscription but can't access features

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Have Premium Family Subscription but can't access features

Sonicboi2010
Casual Listener

Plan

Premium - family

Country

Spain

Device

Samsung Galaxy S10+

Operating System

Android

 

My Question or Issue

I have been on a premium subscription for years now.  A few days ago premium features such as downloading playlists to the phone stopped without reason.  My Subscription is already paid for this month so I am perplexed why my app does not have the premium features I am so uses to enjoying.  Any causes foe this?

 

Thanks!!!!!!

3 Replies

Re: Have Premium Family Subscription but can't access features

Rock Star 22
Rock Star 22

Hey @Sonicboi2010, I'll be happy to help you!

 

Could you try logging out of your Spotify account, then reset your password here? If that doesn't help, please try following these steps.

 

Let me know how this goes :) 

Billy-JRock Star 22
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Note: I'm not a Spotify employee.

Re: Have Premium Family Subscription but can't access features

Sonicboi2010
Casual Listener
Hi There.

I have tried all of the above without success. Will try deleting the app
and doing a fresh install but other than this I am out of ideas :(

Re: Have Premium Family Subscription but can't access features

Moderator
Moderator

Hey @Sonicboi2010.

 

Just wanted to check in with you and see if the clean reinstall worked for you :)

 

If not, then could you let us know if you're seeing Premium on non-mobile devices?

 

Keep us posted!

PeterModerator
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