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Have a free account but getting charged

Have a free account but getting charged

Hello, 

I did a free trial last month and I canceled it. Both of ly Spotify accounts show that I am on Spotify Free. But I just got charged 9.99 for this month. I can't even cancel it because it says I am on Spotify free. Help please !!

 

Jeanne 

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1 Reply

Hey there!

 

This is something our Accounts team needs to look into. Get in touch with them via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.


We'll be happy to help you sort this out.

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