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Have been paying premium for MONTHS and account still says im a FREE MEMBER

Have been paying premium for MONTHS and account still says im a FREE MEMBER

I've been paying for Spotify premium for MONTHS now probably 6+ and I am only getting free service.  My account says I am still registered as a free member.  I want to know how to get my premium working and also how to get refunded all of the past months I have gotten no premium service.  This seems to be a some what reoccuring problem with Spotify considering the number of people who have mentioned it on the help forum.  Hope it does not take to long to get a reply...

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I would recommend you have a read at this topic 🙂

http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/Please-read-Missing-playlists-Premi...

 

You may get a faster response to your problem if you contact the payments team directly using the contact form here.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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