Have charged the Promo of Spotify Premium but no have Premium

[GabsRo]

Hello! In my bank account ir comes the charge of Spotify, but I enter to my spotify account and I have free and try to change to Premium but I can´t and the charge is there. 

Any one can help me, please? 

[MaryC1]

Hi there.

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares and SpotifyCares, just send them a private message with your account's email address and username. You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.

Our best,