Announcements

Have not been able to login "email not associated with active account"

Have not been able to login "email not associated with active account"

 

Country

United States

 

My Question or Issue

Hello, on my original account under *snip*, I recieved this email:

"Hi

To protect your Spotify account, we've reset your password due to detected suspicious activity.

You need to create a new password to log back in. Just click the big green button."

 

The link just leads me to this "Your password reset link is not valid, or already used."

I've been unable to login for a few months now and I cant seem to find anyway to fix this thus far.

 

If there's some way I may be able to transfer all of my playlists and such to a new account that'd definitely work if that's all i can do

Reply
1 Reply

HI there,

 

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.

 

I hope this helps!

BruneliciaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts