Have’nt recieved giftcard

[CamillaB]

I ordered a giftcard for a christmas present. I entered my own email adress so the giftcard would be sent to me so i personaly can give it as a present. I set the date for getting the giftcard 18th of december but i never got any email. Anyone else struggled with this? If so, how long did it take before the giftcard was delievered? 

🙂 

[Maxim]

Hey @CamillaB,

Can you check your email's spam/junk folder? Maybe the e-card delivery email has landed in that folder.

Thanks 🙂

[CamillaB]

Hi! Thanks for replying.

I checked it, at it’s not in that folder 😞 

[Maxim]

Thanks for letting me know.

I'd recommend reaching out to Support so they can take a closer look at this 🙂

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[CamillaB]

Okay, thank you so much for your help 🙂