Have paid for Premium for years -- randomly stopped working

[user-removed]

Plan

Premium

Country

 USA

Device

Samsung Galaxy S9+

I have been having this issue for about a week. I have paid for premium for years and all of a sudden, it isn't working. Spotify has taken money out of my account (I have proof) and has randomly shut off Premium. I'm outraged. I have done the following ...

I logged out and logged back in

I uninstalled and reinstalled the app 

Please help -- at this point, I'm just throwing money in the trash and you're not providing me a service that I'm actually paying you for.

Update: I just discovered that all of my playlists are gone, including the ones I made for my late grandparents. I expect that this will be resolved immediately.

[Billy-J]

Hey @user-removed, and welcome to the community.

Hope you're doing great!

I'm so sorry to hear this. Since those didn't work - I'd recommend contacting Spotify customer support as they can check backstage and help further. You can contact them here.

Have a nice day 🙂