Help: 2 Accounts and 1 Mastercard Number

[user-removed]

Plan

Premium

Country

Germany

Device

Samsung Galaxy S10

Operating System

Android 10

My Question or Issue

Hi, I created an account for a colleague who does not have a Mastercard and entered the same Mastercard number. For the first five minutes the account was still active and after that nobody could enter the account. Now I'm afraid that after the 3 months the fees will be paid twice (once from my account and once from his blocked account) and he won't even have the possibility to cancel the subscription... Or has the subscription been stopped automatically?

I'm really worried because it's about my money...

Best regards 😮

[Luan]

Hey, @user-removed 
Welcome to Spotify Community and thanks for reaching out here!

Just to get a more clear situation let's, first of all, try to recover the access to the account. When your friend tries to access their account, what happens? Did they get any error messages? Also, I'd like to suggest that they try to follow the tips described here:

• Can't log in

If their account is disabled/blocked, possibly they got an email or error message telling them that the account was suspended. If this is the case, you can get more information about it here:

• Why has my account been disabled?

Give it a try and keep me posted! I'd love to continue helping you!

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg