Help! I have changed my password, logged out everywhere, and someone is still using my account.

Reply
Highlighted

Help! I have changed my password, logged out everywhere, and someone is still using my account.

user-removed
Not applicable

I have followed the steps of logging out everywhere. I have changed my password (to something random and pretty hard to guess) and I have even changed the email adress my account is attached to and my ex is still on my spotify account. I can see his playlists (which I delete right away) and music that I don't listen to has popped up in my 'recently played' list. Can someone please help me with this? 

1 Reply
Highlighted

Re: Help! I have changed my password, logged out everywhere, and someone is still using my account.

Composer

Hey Casey,
that's a bummer!

If you could fill out the contact form, a Spotify employee can take a look and sort you out.
Here's the contact form: https://support.spotify.com/us/contact-spotify-support/
Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling.



If It's anything else I can assist with, make sure to send another reply.

Regards,
Nickolay

SUGGESTED POSTS