Help! I've been billed for Premium for last two months but have been a Free user for the whole time.

[Allthetea]

Please help! I had a 30day free trial which expired as Intended and I went back to being a Free user. <br>As expected, my access returned to that of a free user.<br>I have continued to have been billed for Premium.<br>How can this be rectified?

[Peter__]

Hey @Allthetea ! Welcome to the community 🙂

Unless you specificially cancelled your premium subscription during the 30 day free trial, you will have been automatically billed for subsequent months of service, so it sounds like you still have a premium account somewhere in the system. Be sure to check all of your login details, its amazingly easy to accidentally have two accounts, one with a Spotify username and another via Facebook.

If you can't find your account or you want to discuss refunds, you will need to get in touch with the customer services team directly using the online contact form and they can check this out in a little more detail for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

[Allthetea]

Thanks I will get in touch. I couldn't find that link before you posted it so appreciate the help.

[katsumii]

Allthetea, hey, I am in the same boat as you, with Unlimited. Peter is right, it is extraordinarily easy to *accidentally* set up two acounts with Spotify. xD 

I will skip the long story, and just share with you that I created my "oops" account when I merely intended to update my payment details. I spent days just waiting it out, without knowing of this second account, also charged to my credit card. Now, I have done everything possible on my end, and took Peter's advice. Just looking forward to Spotify's understanding of the situation.

Good thing you noticed now, better than later! Best of luck to you.

katsumii