Help! My account got hacked

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Help! My account got hacked

Newbie

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Premium

Country
Netherlands 

My Question or Issue

Somebody hacked my account. He changed my password and the e-mail for the account to: *snip*.
I can log in because my account is linked to my facebook account.
For changing my password i need the password which is changed. 
For changing the e-mail to my own e-mail i need the password as well.
How can i get this parasite of my account?

Thanks a lot in advance

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Re: Help! My account got hacked

Community Legend

Hey, @Markboussen -

 

That's not cool! I suggest following the guide here as soon as possible: https://support.spotify.com/account_payment_help/account_help/someone-has-gained-access-to-my-accoun...

 

After contacting Spotify, if you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and the support team will be able to help you out.

 

Thank you 🙂

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Solution!

Re: Help! My account got hacked

Community Legend

Hey, @Markboussen -

 

That's not cool! I suggest following the guide here as soon as possible: https://support.spotify.com/account_payment_help/account_help/someone-has-gained-access-to-my-accoun...

 

After contacting Spotify, if you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and the support team will be able to help you out.

 

Thank you 🙂

View solution in original post

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