Help Please ..... I am being charged for premium but not able to access

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Help Please ..... I am being charged for premium but not able to access

user-removed
Not applicable

Hi there , I need help please.

 

I am paying for a premium subscription but am not able to access it. I can't remember any login details (account, e-mail used or password) How do I contact Spotify to either cancel subscription or gain access to my account details ???

2 Replies

Re: Help Please ..... I am being charged for premium but not able to access

iamandyhill
Community Legend

Hey @user-removed

 

We all forget things every now and again!

 

There's a couple of things to check. When you subscribed to Spotify Premium you would have had an email so check in your inbox for that. Secondly have you tried logging in with Facebook?

 

Hope this helps,

Andy

Re: Help Please ..... I am being charged for premium but not able to access

Community Manager
Community Manager

Hey @user-removed,

 

How're you getting on? Were you able to find your login details? 

 

If not, you might be able to find your username by following the steps here.

 

Let us know how you get on!


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