Help! Premium account hacked

[thorden]

So by chance I looked at my account page on the spotify website today, and to my surprise the email listed is not mine, I also can't change the password, as the original is changed. I tried to get in touch with spotify, but the form only says it will get in touch with the email address of the hacker. I can still use my account since it is connected via Facebook. What should I do, it's really not fun to have the account hacked! 

[Jon_UK · Accepted solution]

Hi Thorden,

I will make sure this is escalated and one of the Spotify team will help you deal with this since this is a rare case.

Cheers, Jon

[thorden]

Thanks! The problem was solved by the spotify team. Learn from my mistake and use a unique and strong password for spotify even if it is cumbersome. 

[Jon_UK]

Amazing! Glad it's been resolved so quickly!
Cheers, Jon