Help With Changing Email

[DeathFax]

Hello! Recently I've noticed that an unknown user has been logging in into my account. I realized that I needed to change my password but I can't because I don't remember it. The email that I've registered the account with was apparently fake and I have no way to change my password. Since I can't make a support ticket (the ticket and respond is sent to this email I don't have access to) I was wondering if a staff member here could help me change my email and password

[Jose_M]

Hello @DeathFax! Thanks for coming to the Community. 

For this particular case, I would encourage you to reach out to support through the anonymous contact form. So long as you are entirely logged out of Spotify.com (alternatively, you can access the form through an incognito window/private browsing) the form will allow you to use an email of your choosing for correspondence. Please ensure that this is an email that has not been compromised and that you still have access to it!

I hope this helps!

[Jose_M · Accepted solution]

Hello @DeathFax! Thanks for coming to the Community. 

For this particular case, I would encourage you to reach out to support through the anonymous contact form. So long as you are entirely logged out of Spotify.com (alternatively, you can access the form through an incognito window/private browsing) the form will allow you to use an email of your choosing for correspondence. Please ensure that this is an email that has not been compromised and that you still have access to it!

I hope this helps!